Return & Exchange Policy

Return & Exchange Policy

Last Updated: September 2, 2026

At Slik&Style, we want you to love every handbag you purchase from us. If your purchase isn't quite right, we offer a simple return and exchange process subject to the terms below.

Please read this policy carefully before placing an order.

1. Return & Exchange Window

Slik&Style accepts eligible return and exchange requests within 7 days from the date of delivery.

The return or exchange request must be raised within this 7-day period.

Requests submitted after the applicable return window may not be accepted.

Return/Exchange Window: 7 days from delivery

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must:

  • Be unused and unworn;

  • Be in its original condition;

  • Not have any marks, stains, scratches, odours, or signs of use;

  • Have all original tags attached, where applicable;

  • Include the original packaging and accessories supplied with the product;

  • Not have been altered, washed, repaired, or damaged after delivery; and

  • Be securely packed for return.

Products that do not meet these conditions may fail our quality inspection and may not be eligible for a return, exchange, or refund.

3. One Return or Exchange Per Order

Each eligible order is limited to one return or one exchange request, unless the product received is damaged, defective, incorrect, or otherwise requires resolution under applicable law.

Once an exchange has been completed, the exchanged product may not be eligible for another exchange or return unless required by applicable law.

4. Products Not Eligible for Return or Exchange

Unless the product is received damaged, defective, incorrect, or otherwise covered by applicable consumer rights, the following may not be eligible for return or exchange:

  • Products that have been used or worn;

  • Products with missing tags;

  • Products without original packaging;

  • Products damaged after delivery;

  • Products with stains, scratches, marks, odour, or other signs of use;

  • Products altered or repaired by the customer;

  • Products damaged due to improper handling or storage;

  • Gift cards or other non-returnable items, where applicable;

  • Products specifically identified as non-returnable on the product page; and

  • Any other products excluded from returns under applicable law or clearly communicated at the time of purchase.

If you are unsure whether an item is eligible, please contact us before sending it back.

5. How to Request a Return or Exchange

To request a return or exchange, contact us within 7 days of delivery.

Email: [your return email address]
WhatsApp: [your WhatsApp number]

Please include:

  • Order ID;

  • Full name;

  • Registered email address or phone number;

  • Product name;

  • Reason for return or exchange; and

  • Photographs/videos where requested.

For faster processing, please use the following subject line:

Return Request – Order #[Order ID]

or

Exchange Request – Order #[Order ID]

Our team will review the request and provide the next steps if the request is eligible.

Please do not ship the product back before receiving return instructions from Slik&Style.

6. Return Approval

Once we receive your request, our team may review the information and supporting photographs/videos before approving the return or exchange.

Approval of a return request does not automatically mean that the refund has been approved.

The returned product must pass our quality inspection before a refund or exchange is processed.

7. Reverse Pickup

For approved return or exchange requests, Slik&Style [will arrange a reverse pickup / may arrange a reverse pickup depending on the location].

Where reverse pickup is available, the courier partner will collect the package from the address associated with the order.

Customers are responsible for packing the product securely before handing it over to the courier.

If the product is damaged during return transit because it was inadequately packed, the return or exchange may be rejected after inspection.

8. Self-Shipping Returns

In certain locations where reverse pickup is unavailable, Slik&Style may ask the customer to ship the product back using a reliable courier service.

If self-shipping is approved:

  • The product must be securely packed;

  • The customer should use a trackable courier service;

  • The customer should retain the shipping receipt and tracking details; and

  • The return must be dispatched within the timeframe communicated by our team.

Return shipping reimbursement: [Insert your actual policy, e.g. ₹100 / full eligible shipping cost / not applicable].

Do not self-ship a product unless our team has instructed you to do so.

9. Exchange Policy

Eligible products may be exchanged for [another colour / another product / the same product in another variant], subject to availability.

If the replacement product has a higher price, you may be required to pay the applicable price difference.

If the replacement product has a lower price, the difference will be handled according to our applicable refund policy.

An exchange request is subject to the same product-condition requirements as a return.

10. Exchange Availability

All exchanges are subject to stock availability.

If the requested replacement product is unavailable, we may offer:

  • An alternative product;

  • Another available variant; or

  • A refund/other resolution where applicable.

Limited-edition, discontinued, or out-of-stock products may not be available for exchange.

11. Damaged, Defective or Incorrect Products

If you receive a handbag that is damaged, defective, or different from the product you ordered, please contact us within 24 hours of delivery.

Email: [your email address]
WhatsApp: [your WhatsApp number]

Please provide:

  • Order ID;

  • Clear photographs of the product;

  • Photographs of the outer packaging;

  • Photographs of the shipping label; and

  • An unboxing video, where available.

We strongly recommend recording an unboxing video when opening your package, particularly for high-value orders. This can help us investigate damage or tampering claims more efficiently.

For approved damaged, defective, or incorrect-product claims, Slik&Style may provide a replacement, exchange, refund, or another appropriate resolution depending on the circumstances and applicable law.

12. Damaged or Defective Product Return

If a damaged or defective product is approved for return, we will provide instructions for returning the product.

The product must be retained in the condition in which it was received, along with its original packaging and accessories, wherever possible.

Customers should not attempt to repair, alter, clean, or otherwise modify a product they believe to be defective before contacting Slik&Style.

13. Quality Check

All returned products are subject to a quality inspection.

We check whether the returned product:

  • Matches the original order;

  • Is unused and unworn;

  • Has the original tags, where applicable;

  • Has the original packaging and accessories;

  • Is free from stains, scratches, marks, odours, or signs of use; and

  • Meets the conditions specified in this policy.

If a returned product fails the quality check, Slik&Style may reject the return, exchange, or refund.

Where a return is rejected, we may arrange to send the product back to the customer, subject to applicable shipping arrangements.

14. Refunds

For approved returns, the refund will generally be processed after:

  1. The returned product reaches us;

  2. The product passes our quality inspection; and

  3. The return is approved for a refund.

For prepaid orders, approved refunds will generally be processed to the original payment method, subject to the payment provider's processing timelines.

For Cash on Delivery orders, refunds may require bank account or other payment details from the customer.

Refund Processing Time: [5–7 business days after approval]

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

15. Shipping Charges and Refunds

[Choose the policy that matches your actual business operations.]

Option A:

Original shipping charges, if separately charged, are non-refundable except where required by applicable law or where the product received was damaged, defective, or incorrect.

Option B:

For approved returns, the original shipping charge will also be refunded where applicable.

The applicable treatment of shipping charges will be communicated to the customer where necessary.

16. Return Pickup Delays

Once a return or exchange is approved, pickup will be arranged through our logistics partner where the service is available.

Pickup timelines may vary depending on the customer's location, courier availability, weather, holidays, and other logistical circumstances.

Slik&Style is not responsible for delays caused by third-party courier or logistics providers, although we will make reasonable efforts to assist with the process.

17. Return or Exchange Due to Change of Mind

If you simply change your mind about a purchase, the product must still satisfy all return eligibility requirements stated in this policy.

The product must be unused, unworn, undamaged, and returned with all applicable tags, packaging, and accessories.

Any product that has been used or shows signs of use may not qualify for a change-of-mind return or exchange.

18. Sale and Discounted Products

[Choose one and delete the other.]

Option A — Sale Products Eligible

Sale and discounted products may be eligible for return or exchange under the same conditions stated in this policy unless specifically marked as non-returnable.

Option B — Sale Products Not Eligible

Products purchased during certain sale, clearance, promotional, or special-discount campaigns may be non-returnable or non-exchangeable where clearly communicated at the time of purchase.

This exclusion does not affect rights relating to products that are damaged, defective, incorrect, or otherwise covered by applicable law.

19. Promotional Products and Free Gifts

If your order includes a free gift or promotional item, you may be required to return the free gift along with the product where the entire order is being returned.

If the promotional item is not returned where required, the value of the promotional benefit may be deducted from the applicable refund, subject to applicable law.

20. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

For eligible cancellations, refunds will be processed according to our applicable refund procedure.

For more information, please refer to our Terms & Conditions and Shipping & Delivery Policy.

21. Important Packaging Instructions

When returning a product, please:

  • Use the original packaging wherever possible;

  • Include all tags and accessories;

  • Protect the handbag from dust, moisture, and damage;

  • Use appropriate outer packaging;

  • Ensure the package is securely sealed; and

  • Do not place labels or adhesive directly on the handbag or its original packaging.

Slik&Style is not responsible for damage caused by inadequate packaging during customer-initiated returns.

22. Fraudulent or Abusive Return Requests

Slik&Style reserves the right to investigate return and exchange requests that appear fraudulent, abusive, repetitive, or inconsistent with the purchase history or condition of the product.

This may include situations involving:

  • Repeated false damage claims;

  • Returning a different product from the one purchased;

  • Returning used products while claiming they are unused;

  • Missing or substituted components;

  • Misuse of promotional offers; or

  • Other suspected abuse of the return process.

Any action taken will be subject to applicable law.

23. Consumer Rights

Nothing in this Return & Exchange Policy is intended to exclude, restrict, or limit any rights or remedies that you may have under applicable Indian consumer-protection laws.

Where a product is defective, damaged, incorrectly supplied, or otherwise covered by a statutory consumer right, Slik&Style will address the matter in accordance with applicable law.

24. Contact Us

For return, exchange, refund, or damaged-product queries, please contact:

Slik&Style

Email: [your return/support email]
WhatsApp: [your WhatsApp number]
Phone: [your phone number]
Business Address: [your business/registered address]

Please keep your Order ID ready when contacting our support team.

Last Updated: September 2, 2026